Return Policy

Refund & Return Policy (Framegripper)

Last Updated: March 4, 2026

Framegripper stands behind our products. If it doesn’t work for you, we offer a 7-day Money-Back Guarantee subject to the terms below.

1) 7-Day Money-Back Guarantee

You may request a refund if:

You email us within 7 days of delivery (based on carrier tracking), and
You return the product following our return instructions.

Requests made after 7 days are not eligible. After 7 days, all sales are final except where required by law.

2) How to Start a Return (Required)

Email support@framegripper.com with:

Your order number
The item(s) you want to return
A brief reason (required)

We will reply with the Swift House return address and return instructions.

Do not ship a return until you receive the return address/instructions from us.

3) Return Shipping (Customer Pays)

Customers are responsible for return shipping costs.
We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

4) How to Label Your Return

To help Swift House process your return quickly, your package must include:

Your order number (inside the package and/or on a note), and
The package labeled:

Company: Frame Gripper

Attention:Returns

Order #: [Your Order Number]

5) Return Conditions

To qualify for a refund:

Items must be returned in reasonable condition (same condition as delivered).
Include the components that came with your order where applicable.
We may refuse returns that show intentional damage, misuse, or are returned outside the approved process.

6) Refunds (What You Get Back)

If your return is approved:

We refund the purchase price paid for the returned product to the original payment method.
Original shipping fees (including expedited shipping), duties, and taxes may be non-refundable to the extent permitted by law.

7) Refund Timing

After Swift House receives your return, we will inspect/process it and notify you of approval or denial. If approved, refunds are issued shortly after processing. Your bank/payment provider may take additional time to post the refund.

8) Exchanges

If you want an exchange instead of a refund, email support@framegripper.com and we’ll help if available.

9) Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect, email support@framegripper.com within 7 days of delivery and include photos if possible. We’ll work with you on the fastest resolution.