Privacy Policy

Privacy Policy (Framegripper)

Last Updated: March 4, 2026

This Privacy Policy explains how Framegripper (“Framegripper,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or use www.framegripper.com (the “Website”) and any related services, products, subscriptions, content, and communications (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy.

1) Information We Collect

A) Information You Provide

We collect information you choose to provide, including:

  • Contact details: name, email address, phone number

  • Account details: login credentials (if you create an account), preferences

  • Order details: products purchased, subscription tier, order notes, purchase history

  • Shipping and fulfillment details: shipping address, delivery instructions

  • Communications: messages to support, form submissions, reviews, survey responses

B) Checkout and Payment Information (Shopify)

Our ecommerce storefront, checkout, and payment processing are handled through Shopify (including Shopify’s related payment services and tools, such as Shop Pay where enabled).

  • When you make a one-time purchase or start/renew a subscription, your payment is processed through Shopify’s checkout/payment services.

  • We may receive limited payment-related information such as payment confirmation, billing details, and transaction identifiers.

  • We generally do not receive or store full payment card numbers. Payment credentials are handled by Shopify and/or its payment partners according to their policies.

Shopify’s handling of your information is governed by Shopify’s privacy practices.

C) Subscription Information

If you purchase a subscription, we may collect and store information such as:

  • subscription plan/tier, renewal status, start/end dates,

  • billing cycle, invoices/receipts,

  • cancellations, refunds, chargebacks (where applicable).

D) Shipping and Fulfillment (Swift House)

We use Swift House to help store, pack, and ship orders. To fulfill your order, we may share necessary information with Swift House such as:

  • your name,

  • shipping address,

  • email or phone number (when needed for delivery),

  • items purchased and order details,

  • shipping method and tracking information.

Swift House processes this information to provide fulfillment and delivery services.

E) Information We Collect Automatically

When you use the Website, we may automatically collect:

  • Device data: browser type, operating system, language, device identifiers (where available)

  • Network data: IP address, approximate location (derived from IP)

  • Usage data: pages visited, actions taken, time spent, referral URLs, timestamps

  • Cookies & tracking data: cookie IDs, pixel events, ad identifiers

  • Diagnostics & security data: server logs, request headers, crash reports, performance metrics, suspected bot/automation signals

This information may also be collected when the Website is accessed through tools or services that frame, embed, mirror, capture, scrape, automate, or otherwise reproduce the Website (including “framegrippers” or similar technologies).

F) Information From Third Parties

We may receive information from:

  • Shopify (order status, payment confirmation, subscription events, refunds, chargebacks)

  • Shipping/fulfillment partners (tracking updates, delivery status)

  • Analytics and advertising partners (campaign performance, conversion events, audience insights)

  • Security providers (bot detection, fraud prevention indicators)

 

 

2) How We Use Information

We use the information we collect to:

Provide and operate the Services

  • process orders, subscriptions, and renewals

  • provide receipts, order confirmations, and customer communications

  • ship products and provide tracking updates

  • provide customer support

Improve and personalize

  • troubleshoot, debug, and maintain the Website

  • analyze usage and improve features and performance

Marketing and advertising

  • send promotions and product updates (where permitted)

  • deliver and measure advertising, including retargeting

  • measure conversions (e.g., purchases, subscriptions)

Security and enforcement

  • protect the Website and users from fraud and abuse

  • detect and block bots, scraping, unauthorized framing/embedding, and automation misuse

  • enforce our Terms and protect our rights and property

Legal and compliance

  • comply with applicable laws and regulations

  • resolve disputes and enforce agreements

3) Cookies, Tracking, and Interest-Based Advertising

We use cookies, pixels, SDKs, scripts, and similar technologies for functionality, analytics, advertising, and security. Third-party partners may also collect information for interest-based advertising and conversion tracking.

For details, see our Cookies & Tracking Technologies Policy.

4) Framing, Scraping, Automation, and Security Monitoring

Unauthorized framing, mirroring, scraping, harvesting, or reproduction of our content is prohibited.

We may use safeguards such as:

  • bot detection and fraud monitoring,

  • rate limiting and access controls,

  • blocking suspicious IPs or traffic sources,

  • logging request metadata (IP address, user agent, timestamps, headers),

  • investigating and enforcing our Terms.

5) How We Share Information

We may share information in these situations:

A) Shopify (Ecommerce and Payments)

Your purchase and payment information is processed via Shopify checkout and related services. We may share information with Shopify as necessary to provide ecommerce functionality, process payments, and manage subscriptions and orders.

B) Swift House (Fulfillment and Shipping)

We share information needed to fulfill shipments and handle returns, such as contact info, shipping address, items purchased, and tracking details.

C) Service Providers

We may share information with vendors that help us run the Services (hosting, analytics, email delivery, customer support, advertising tools, fraud prevention, and security).

D) Advertising and Analytics Partners

We may share information or allow partners to collect information via cookies/pixels/tags to:

  • understand Website usage,

  • attribute and measure conversions,

  • deliver and optimize ads,

  • build retargeting audiences.

E) Legal and Safety

We may disclose information if we believe it is necessary to comply with law or to protect rights, safety, and security, investigate fraud, or respond to lawful requests.

F) Business Transfers

If Framegripper is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

G) With Your Direction/Consent

We may share information when you request it or consent to it.

6) Data Retention

We retain information only as long as reasonably necessary for:

  • order processing, subscriptions, fulfillment, and customer support,

  • business and accounting records,

  • security, fraud prevention, and enforcement,

  • legal compliance and dispute resolution.

Retention periods vary based on the type of information and the reasons we process it.

7) Data Processing in the United States

Framegripper operates in the United States, and information we collect may be processed, stored, and transferred within the United States. If you access the Services from outside the U.S., you understand your information may be processed in the U.S., where data protection laws may differ.

8) Your Rights and Choices

Depending on where you live, you may have rights such as:

  • requesting access to or a copy of your personal information,

  • requesting correction or deletion,

  • opting out of marketing emails (use the unsubscribe link),

  • managing cookies through browser settings and (where available) a cookie preference tool.

To make a request, contact us using the information below. We may verify your identity before completing certain requests.

9) Children’s Privacy

The Services are not intended for children under 13 (or a higher age if required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take steps to delete it.

10) Security

We use reasonable safeguards designed to protect information. No system is 100% secure, so we cannot guarantee absolute security.

11) Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates here and revise the “Last Updated” date above.

13) Contact Us

Questions or requests? Contact us:

Framegripper

Email: support@framegripper.com